• To take all necessary measures to ensure that prisoners can fully realise their right to lodge an application/complaint; to this end to increase the role of the social worker in drafting the wording of applications/complaints and selecting its relevant recipient; and to provide a translator for the prisoners who do not have the command of the Georgian language; • To take all necessary measures to ensure prisoners’ access in penitentiary establishments to automatically updated and codified bases of normative acts; to ensure all that prisoners have access in their cells to the Imprisonment Code, the statute of the establishment and updated and codified copies of other normative acts, at the same time to ensure that the acceptance and delivery of normative acts by prisoners is documented; • To take all necessary measures to ensure that prisoners are always provided with the registration number of an application/a complaint in a timely manner; • To take all necessary measures to ensure that during delivery and acceptance of an open letter by a social worker there are two copies of a document certified by a stamp. The following information in the presence of the prisoner should be written in this document: a) the name and surname of the author of the letter; b) the name and surname of the social worker to whom the letter has been submitted; c) the date of submission of the letter; d) the recipient of the letter; and e) the number of pages of the letter. Both copies should be signed by the prisoner and social worker concerned. One copy should be given to the prisoner and another should remain with the social worker; • To take all necessary measures to ensure that after dispatching confidential complaints, the registration numbers are always placed by complaints box; • To take all necessary measures to ensure that complaints boxes are placed at easily accessible areas where there is no visual and/or electronic surveillance and control and accordingly the chances for identifying a complaining prisoner are less ; • To take all necessary measures to ensure free accessibility of envelopes for confidential complaints at such places (e.g. a library) where the prisoners would not be dependent on the establishment’s personnel to obtain envelopes, and prisoners could take them without being identified by the administration; to ensure availability of certain number of envelopes for prisoners in cells; • To take all necessary measures to ensure that a social worker assists in composing a confidential complaint without the presence of security personnel; • To take all necessary measures to ensure that the personnel of penitentiary establishments are prohibited to write down the code of an envelope and prisoners details when providing him/her with an envelope; 124 HUMAN RIGHTS SITUATION IN CLOSED INSTITUTIONS