good foundation to review the complete organization of the final exam and keep future state test within the home system. Employees at educational institution, in this reporting period as well, contacted the Protector of Citizens due to inability to complete the norm of working hours and taking over, reduction of class quota, termination of labor relation, irregularities in the procedure of conducting the competition for entrance into labor relation, initiation of disciplinary procedures, exercise of the right to retirement allowance. Furthermore, a certain number of complaints which indicate to workplace abuse was received. What is still noticed is the problem that due to reduced number of educational inspectors of the Ministry of Education, Science and Technological Development and increase volume of work, it is not possible to conduct the supervision of the work of educational inspectors entrusted with this task in the expected volume. In the reporting period, the Protector of Citizens issued to the Ministry of Education, Science and Technological Development the opinion to the Draft of the Law on Student Organization217, supporting passing of the stated Law, taking into account that the Law on Higher Education did not sufficiently regulate this field. The Protector of Citizens indicated that he believes that the Draft should be completed so as to provide functional representation of students from sensitive groups at the Student Parliament and their full participation in decision-making process from the parliament competence. Moreover, the opinion to the Draft of the Law on Dual Study Model at Higher Education218 was also issued, because the Protector of Citizens believes that it is of great importance to regulate the matter of acquisition of practical knowledge of students during studies by a law which would, on the one hand, set the foundations for this type of student engagement during higher education and on the other hand be sufficiently general to leave space for organization and adjustment of this type of learning to student needs. Apart from the principled remark that, not even in the framework manner, the protection of students with disabilities is not stipulated in the dual model of studies in higher education, the Protector of Citizens presented a series of individual remarks, indicating primarily that the goal of the dual model of studies predominantly should be to enable students for fast and efficient inclusion in work processes and then the interest of the employer to keep talented and the best students. Social protection In this reporting period as well the Protector of Citizens faced the problem of insufficient number of professional employees at the centers for social work during oversight and preventive activities. The number of employees at centers for social work is still below the prescribed number by normatives and it is definitely inconsistent to citizen needs, which has a negative impact on the quality of provided services and makes the work of employees more difficult. The number of complaints of the beneficiaries of services and rights in the field of social protection who indicate to untimely and unprofessional actions of employees in social protection remained unchanged. With regards to this, the Protector of Citizens initiated Available at: https://www.ombudsman.rs/index.php/2011-12-11-11-34-45/6262-ishlj-nj-z-sh-i-ni-gr-d-n-n-ncr-z-n-s-ud-n-s-rg-niz-v-nju. 218 Available at: https://www.ombudsman.rs/index.php/2011-12-11-11-34-45/6143-ishlj-nj-z-sh-i-ni-gr-d-n-n-ncr-z-n-du-ln-d-lu-s-udi-u-vis-br-z-v-nju. 217 - 108 -