was homeless, could not exercise the right to obtaining personal documents and health protection. After the intervention of the Protector of Citizens, by the decision of the Belgrade Police Administration , the complainant had his residential address confirmed at the address of the City Center for Social Work, Stari Grad Department. In the field of labor relations, in the reporting period the Protector of Citizens initiated procedures toward the Labor Inspectorate of the Ministry of Labor, Employment, Veteran and Social Affairs, primarily on the basis of complaints of citizens who indicated to serious violations of their rights from labor relations by the employer and on the basis from the information from public information services about accidents at workplace which resulted in severe bodily injury or death outcome. The oversight procedures in the majority of cases indicated that the Labor Inspectorate in the specific case acted in accordance with its authorizations and in individual cases taking of necessary measures were initiated by the Labor Inspectorate. Upon his own initiative within the cases which require urgent actions, the Protector of Citizens also initiated the oversight procedure of the National Employment Service, Belgrade affiliate, on the basis of the information obtained from the public information services on the unemployed person who submitted to the competent affiliate of the National Employment Service the request for the exercise of the right to financial compensation in case of unemployment which was not decided upon for more than seven months since the day of its submission. After the initiation of the oversight procedure of its operation, the National Employment Service within one day corrected the omission in its operation and passed the requested decision which recognizes the right to financial compensation to the unemployed person. With regards to the rights of persons with disabilities, during the reporting period, the Protector of Citizens issued an opinion with recommendation to the Labor Inspectorate of the Ministry of Labor, Employment, Veteran and Social Affairs and this opinion indicated to the Labor Inspectorate that in future actions, in situations when a citizen contacts this authority with a request or complaint which did not fit their scope of operation, it was necessary to check always if this contact indicates to the violation of the Labor Law and other labor-legal regulations with regards to which labor inspectors are competent for the initiation of the procedure of inspection oversight and initiate the corresponding procedure if all necessary conditions for it are met. The opinion228 was sent on the basis of the implemented oversight procedure of the operation of the Department of Labor Inspection in Sremska Mitrovica for Administrative County of Srem upon the complaint of a person with disabilities employed at the National Employment Service who filed the request that the labor inspector annuls the offer of the employer on the conclusion of the annex to the labor contract on the regulation of mutual rights, obligations and responsibilities. On this occasion, the labor inspection failed to inspect the allegations from the complaint that the stated offer stipulated the relocation of the complainant to another job position with the same employer, and this job position was not stipulated by than valid Rulebook on Job Systematization of the National Employment Service.229 In the field of mining and energy, the greatest number of cases of complaints of citizens referred to activities of the PUC “Elektroprivreda Srbije” Belgrade and Operator of the distributive system “EPS Distribution” d.o.o. Belgrade due to suspension of the electric power Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6327-z-sh-i-ni-gr-d-n-upu-i-ishljnj-s-pr-p-ru-insp-r-u-z-r-d-inis-rs-v-z-r-d-z-p-shlj-v-nj-b-r-c-i-s-ci-ln-pi-nj. 229 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6327-z-sh-i-ni-gr-d-n-upu-i-ishljnj-s-pr-p-ru-insp-r-u-z-r-d-inis-rs-v-z-r-d-z-p-shlj-v-nj-b-r-c-i-s-ci-ln-pi-nj. 228 - 118 -