CLASSIFICATION OF COMPLAINTS ACCORDING TO RIGHTS VIOLATED In totally 3,276 cases during 2019 it was indicated to in total 3,753 violations of rights, of which the greatest number are violations of economic-property rights, violations of the principle of good administration and social-cultural rights. The principles of good administration are violated at all administrative authorities before which citizens, among them the ones belonging to sensitive groups, exercise their rights. Chart 1 – Number and classification of complaints according to rights violated CLASSIFICATION OF COMPLAINTS ON WHOSE WORK CITIZENS COMPLAIN Table 8 – Complaints to various authorities and organizations on whose work citizens complain Types of authorities and organizations Agencies, institutes, funds, administrative authorities Ministries Institutions and other public services Local self-government Other authorities and other Judicial bodies Public enterprise The highest republic authorities (the Government, the National Assembly) Autonomous republic authorities and independent bodies Autonomous provinces - 22 - % 20.52% 20.46% 15.98% 13.03% 12.53% 10.20% 5.29% 0.93% 0.78% 0.25%