also 16 visits to military facilities and premises for the execution of disciplinary measures which involve the prohibition of the removal from special premises at the military facility. In only one year since its establishment, the Department for Emergency Responses, established at the beginning of 2019, the actions were taken in 281 cases which required solution without any delay. These are the cases regarding which there was an assumption that the complainants’ life or health were threatened when their rights were grossly violated or who were led into an extremely difficult position or they could suffer material or another damage of greater extent. Furthermore, apart from women and children victims of violence, special attention was dedicated to persons with disabilities and elderly, Romani men and women and LGBTI population. We issued many recommendations for the promotion of the operation of administrative authorities in order to remove the obstacles which these vulnerable groups still face: insufficiently developed support services, invisibility in public life, obstacles in education and employment, poverty and prejudice. We indicated to competent bodies to the need for the promotion of the rights of veterans, military and civil disabled persons and members of their families as well as to the detrimental consequences of high amounts of tariffs of public enforcement officers which endangered the existential security of citizens. With special attention, the Protector of Citizens considered the announced adoption of the law which would stipulate the introduction of another new independent institution – The Protector of Child Rights, despite exceptional accomplishments of the Protector of Citizens in this field so far. The multiplication of such institutions, especially in the situation when the existing body successfully performs this job and when the state does not have sufficient financial resources to provide children and families with assistance and support is not considered necessary by the Protector of Citizens. Also, in the field of international and regional cooperation, the year of 2019 may be considered successful for the Protector of Citizens. In total five memoranda of understanding were signed, with ombudsmen of Romania, Greece, Bosnia and Herzegovina, Montenengro and Northern Macedonia. These treaties define the actions and cooperation of ombudsmen in cases of failure to observe the rights and freedoms of the citizens of the Republic of Serbia at the territory of signatories, as well as citizens of these countries at the territory of the Republic of Serbia. We agreed on the further reinforcement of friendly relations and mutual cooperation between institutions in the field of the protection of human rights and freedoms. I deem as a success the selection of three deputies of mine by the end of 2019 which initiated the reorganization of this institution to even greater functionality and availability to citizens. In December 2019, the National Assembly of the Republic of Serbia appointed as deputies of the protector of citizens Slobodan Tomić, Nataša Tanjević, PhD and Jelena Stojanović. In the following period we plan to direct the knowledge, experience and energy of the representatives and employees at the institution of the Protector of Citizens to the activities referring to finding of the best solutions which should also be included in the new Law on the Protector of Citizens. All proposals shall be in compliance with the Venice Principles dated 15th and 16th March, 2019 and with the consultations of international institutions, specifically SIGMA representatives1. The obligation of the country based on the Action Plan for Chapter SIGMA program is a joint initiative of the Organization for Economic Cooperation and Development and the RU, whose fundamental role is to provide support to strengthening of public administrations and implementations of reforms of management in the countries candidates for the accession to the European Union. 1 -4-