Inadmissible complaints – Untimeliness Inadmissible complaints –Competence of the Commissioner for the Protection of Equality Opinion Total 1 1.52% 1 1.52% 1 66 1.52% 100% The greatest number of received complaints is rejected by the Protector of Citizens because the legally prescribed conditions for acting upon them are not fulfilled. The complaints are rejected due to incompetence, untimeliness, prematurity, anonymity and formal deficiency. A very important segment of acting of the Protector of Citizens upon complaints is the provision of advisory-legal assistance which is provided by the Protector of Citizens even when the complaint is rejected because of incompetence or prematurity. Such advisory assistance is provided to citizens in 70.37 percent of rejected cases in this field. In such cases the Protector of Citizens refers the complainant to the competent body or advises them on available legal remedies. In the field of rights of persons with disabilities and the elderly in 125 cases it was indicated to 158 violations of rights, whose greatest part refers to special rights in the field of rights of persons with disabilities and special rights of the elderly, which is presented in percentages in Tables 26 and 27. Table 26 – Special rights in the field of the rights of persons with disabilities and their percentage Note: Presented in Chart 1 – Classification of complaints according to rights violated Type of violated right Discrimination based on disability Architectural accessibility of buildings Right to financial compensation for custodial care Right to equal accessibility of services Right to disability pension Right to increased allowance for custodial care Rights of persons deprived of their capacity to work Right to customs and fiscal benefits and privileges Right to employment and professional rehabilitation Right to public transportation discounts and benefits Right to orthopedic or other aids Right to financial compensation for bodily injury Right to involvement in decision-making Total percentage 15.74% 14.08% 11.27% 9.86% 8.45% 7.04% 7.04% 5.63% 4.23% 4.23% 2.82% 1.41% 1.41% 100% Table 27 – Special rights in the field of the elderly and their percentage Note: Represented in Classification of complaints according to rights violated Type of violated right The right to social protection services for the elderly The rights of the elderly in social and healthcare institutions - 53 - percentage 26.67% 26.67%