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Table of contents
Executive Summary............................................................................... 8
1. Introduction....................................................................................... 10
2. International standards.................................................................... 18
2.1. The right to complaint....................................................................... 19
2.2. Information about the right to submit a complaint................................... 20
2.3. Addressees and contact points for the submission
of the complaint .............................................................................. 24
2.4. Effectiveness and fairness of the complaint procedure............................ 26
2.5. Data management.............................................................................. 29
2.6. Protection against reprisal.................................................................... 30
3. The role of NPMs............................................................................. 32
3.1. Information about the right to submit a complaint................................. 32
3.2. Addressees and contact points for the submission of
the complaint........................................................................................... 37
3.3. Effectiveness and fairness of the complaint procedure............................. 40
3.4. Data management......................................................................... 44
3.5. Protection against reprisals.............................................................. 47
4. Conclusion...................................................................................... 50
Complaint Procedures and the Right to Information in Prisons