The MNZ replied that police officers had equipped the room for conversations with lawyers with a
poster and brochure on the rights of detainees, and that a copy of the PIC/IOM poster on the process
of returning refugees from the Republic of Slovenia (original posters would be available in Spring 2017
according to the Legal Information Centre for NGOs – PIC).
We proposed to PS Maribor II that an MNZ poster with the rights of detainees or MNZ brochures with the
same content be placed in office no. 304 (also used for interviewing detainees).
The MNZ replied that officers had equipped office no. 304 with the MNZ poster and brochures on the
rights of detainees.
Furthermore, we proposed to PS Maribor II that the book of complaints and commendations be put in a
visible place (e.g. next to the window of the duty officer).
The MNZ replied that the book of complaints and commendations had been put in a visible place.
We proposed to PS Novo mesto that the book of complaints and commendations be put in a more
accessible place (e.g. hallway near the duty police officer) and that senior officers monitor entries in the
book more regularly or consistently record their reviewing of entries with their signatures.
The MNZ responded that the book of complaints and commendations had been relocated to the entrance
hall near the main entrance of the station. The reason for the low number of entries in the relevant
book, according to the MNZ, lies in the fact that clients prefer to express their opinions, complaints and
commendations in a different way, either directly with a verbal complaint or commendation, by calling
the anonymous phone number, by sending an e-mail to the police unit etc. Furthermore, it had been
proposed that the management of this PS consistently record all reviews of entries by signing their
names in the book.
We also proposed to PS Novo mesto that the collection box for anonymous complaints and
commendations be placed in front of the entrance to this PS.
The MNZ replied that the current location of the collection box for anonymous complaints and
commendations is suitable, in addition to other possible ways such as e-mail, the anonymous phone
number and others, since it enables people to exercise their rights and express their will anonymously.
We proposed that PS Ormož install a collection box for anonymous complaints and commendations at
the entrance to the station, which would give more anonymity to persons wishing to submit complaints
and commendations.
The MNZ replied that the collection box for anonymous complaints and commendations would be
installed in the entrance hall of the station, which was not under video surveillance and where an duty
police officer would not be able to supervise the submission. Maribor Police Directorate assessed that
the collection box would be too exposed to weather (e.g. heavy rain) if installed at the entrance of PS
and complaints and commendations would be destroyed.
We also proposed that PS Ormož relocate the book of complaints and commendations (e.g. to the
hallway in front of the office of the duty officer), which would certainly make it more accessible to
people who want to enter a complaint or commendation.
The MNZ replied that officers had relocated the book of complaints and commendations to the hallway
in front of the office of the duty officer.
IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016
NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT
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