completed and suitably arranged (within two weeks), the box will be placed in a visible and accessible place (living area). The NPM recommended that Tolmin Unit place sheets of paper and a pen next to the collection box in the ward to enable residents who were capable, or relatives who wished to do so, to submit anonymous complaints. The management of Podbrdo Retirement Home explained that they had put a writing pad and pen next to the collection box for complaints. The NPM recommended that Kranj Retirement Home always make the box for complaints in the secure ward accessible to residents and their relatives. In their reply to the preliminary report, the management of the home expressed gratitude for fair treatment and for the NPM’s findings and proposals, which they stated would be fully observed. The NPM recommended that Ribnica Retirement Home inform staff about complaint procedures, which they may have to explain to residents or their relatives, and they must particularly know what to do when receiving a complaint. We also suggested that complaints procedures be displayed on the notice board of the secure ward. In their reply to the preliminary report, the management of the home clarified that information on complaint procedures in the form of a picture in a frame was fixed on the walls in the secure ward and on all floors of the home and in the lobby. According to the management of the home, better visibility of complaint procedures in a written form will be ensured. During regular monthly meetings with staff, the management reminded them about the procedure when receiving a complaint. The NPM proposed that Radenci Retirement Home install a collection box for complaints and commendations in the high-level supervision ward, since certain disagreements may be communicated only when an anonymous method of submitting complaints is provided. The management of the home thanked the NPM for their comments, proposals and commendations, which they stated that they would try to observe to the best of their abilities and as much as possible during their work. Since the management had failed to provide a precise reply, except a general clarification regarding the recommendation, we understood the recommendation had been accepted and that the management would try to realise it. The NPM proposed that a collection box for complaints and commendations be placed in the secure ward of Franc Salamon Retirement Home and that information on possible complaint procedures be displayed in visible places. In their reply to the preliminary report, the management of the home explained that they had immediately installed the collection box for complaints and commendations in accordance with the recommendation and also displayed information on complaint procedures in the dementia ward. The NPM was of the opinion that a special collection box for complaints is to be provided in Črnuče Retirement Home, and a complaint form should also be provided. Although residents may communicate complaints verbally, certain disagreements may be communicated only when an anonymous method of submitting complaints is provided. In their reply to the preliminary report, the management of the home stated that a special box for collecting complaints would be installed at the reception, and lists of advocates as per the ZDZdr would be put on all notice boards on all floors, in addition to the notice board in the home’s clinic, where the list was already displayed and the collection box installed since the opening of the retirement home. IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT 53