In their reply to our preliminary report, the management of the home explained that they would continue the practice of internal education, and would try to enable external education for as many staff members as possible, which would contribute to better work. The NPM recommended that Franc Salamon Retirement Home introduce monitoring of the level of satisfaction of staff, residents and their relatives, since this is one of the most efficient methods of establishing satisfaction or dissatisfaction of the above groups. In their reply to the preliminary report, the management of the home stated that they monitored the satisfaction of staff, residents, their relatives and users of home help services regularly, i.e. once a year. Since 2014, the home has had a quality certificate, the ISO 9001:2008 standard in the field of certification of institutional care for the elderly, assistance to individuals and families at home, economic activity intended for a higher quality of life and care for the elderly for the services implemented in an institution and the living environment of the individual. An integral part of the annual certification of the home is the monitoring of satisfaction of the staff, the residents, their relatives and the users of home help services, which means that control of the above monitoring is implemented every year for certification purposes. The NPM commended the implementation of intervision in the form of a weekly meeting of the internal expert staff, and recommended that Franc Salamon Retirement Home examine the possibility of introducing team intervision, since it could contribute to the development of better relations between the members of the expert team and enable their successful cooperation in the expert team, which would result in better quality services for the home’s residents. In their reply to the preliminary report, the management of the home explained that the supervision of providers of social care at home was regularly undertaken by mag. Danica Hrovatič. In November 2016, they concluded an agreement on implementing supervision of expert workers in the retirement home with supervisor Dr Zoran Milivojević. The NPM recommended that the staff of Polde Eberl Jamski Retirement Home in Izlake assess which residents require constant supervision at night, and also implement it accordingly. Disturbing all residents by entering their rooms and waking them (intentionally or not) is considered unnecessary and exaggerated by the NPM. In their reply to the preliminary report, the management of the home clarified that supervision of the majority of residents was necessary during the night, since many dangerous situations had been prevented by supervision. There were some five residents in the entire home who had made it explicitly clear that they did not wish to be supervised during the night. These residents were last visited at 10 pm and then in the morning on the next day. The NPM proposed that the management of Polde Eberl Jamski Retirement Home consider using badges or sew-on patches to facilitate the identification of staff. In their reply to the preliminary report, the management of the home stated that badges with names, surnames and posts were provided for all staff members. However, it was the responsibility of each individual to place the badge in a visible place on the uniform. The staff were regularly reminded about wearing their badges. On the day of the NPM’s visit, only one employee in the Rožmarin Unit had no badge. The reason for this was that when she wore an apron, the badge bothered her during cooking. To provide smooth and high-quality care to persons in the high-level supervision ward, the NPM recommended that the staff of Radenci Retirement Home be continually educated on working with dementia patients. The management of the home thanked the NPM for their comments, proposals and commendations, which they stated that they would try to observe to the best of their abilities and as much as possible during their work. Since the management had failed to provide a precise reply, except a general 56 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT