ANNUAL REPORT ON THE RESULTS OF THE ACTIVITIES OF THE INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA children's works on the wall, posters, toys, picture books, drawing tools etc. A child friendly environment diminishes the child's fear and confusion. Example: The Ombudsman processed an anonymous complaint 323 in which it was stated that convicted persons who are serving their prison sentence in the Busovača Prison, can only maintain contacts with their children during their visits through the special partition made of plexiglass with a couple of drilled holes that allow communication or conversation between family members. It was pointed out that in such conditions it is impossible to have normal communication, especially in situations when three visits are held at the same time, so that children are deprived of physical contact with their fathers in this way. During the investigation, the Busovača Prison submitted a statement that the visits were carried out in accordance with the laws and bylaws governing this issue, taking into account the overall security situation in the Institution. During a visit to the Busovača Prison 324 the Prison Warden explained that such a type of communication is maintained for security reasons and the lack of employed prison guards to be engaged to maintain safety and security during the visits. Example: A complainant 325 in his complaint expresses dissatisfaction with the work of the Public Institution Social Welfare Center Tuzla, as they prevent him from seeing his minor son who is accommodated in the institute for children with no parental care MFS –EMMAUS in Doboj pursuant to the ruling adopted by the Municipal court in Tuzla. The complainant addressed the Social Welfare Center in Tuzla more than once asking for an explanation as to why they do not bring him his child, but never got any answer. During the last contact he was told that during his stay in custody of the Institution EMMAUS Duje he does not attend the school and that he is taking some medication to sleep and that he, as a father, should know about it. Representatives of the Ombudsman had two meetings 326 in this matter and talked to the complainant's child. The Social Welfare Center Tuzla informed the Ombudsman that since the child's father is a convicted person the contact of the father with the child will be established in accordance with the court decision and in the best interest of the child. 7.3.9. Visit to Public Health Institution “Psychiatric Hospital Sokolac” Status of persons with intellectual and mental disabilities provokes additional attention, especially in the case of deprivation of legal capacity and placement in institutions, as this restricts their freedom of movement. Ombudspersons note that these persons are exposed to a high degree of risk of abuse. The Ombudsman processed a complaint 327 whereby the complainant sought the Ombudsman's intervention for the following reasons: The public health institution Sokolac Psychiatric Hospital Ž-BL-07-680/19 Visit conducted on 14 October 2019 by Ombudsperson Jasminka Džumhur, head of the Department for Exercise of the Rights of Persons Deprived of Liberty Vedrana Pavlović and a volunteer Amar Nijemčević. 325 Ž-SA-07-613/19 dated 29 May 2019 326 On 01 July 2019 head of the Department for Exercise of the Rights of Persons Deprived of Liberty Vedrana Pavlović and a volunteer Jasna Kolar had a meeting in the Social Welfare Center Tuzla with its Director Lejla Jogunčić and a social worker Mulalić Anis. At the same day a meeting was held in theInstitution for children without parental care MFS –EMMAUS in Doboj with Assistant Director for Nursing Halilović Sefir. 327 Ž-SA-04-290/19 323 324 79