INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA IX RIGHTS OF PERSONS WITH DISABILITIES United Nations Convention on the Rights of Persons with Disabilities represents the first comprehensive document to guarantee the rights and freedoms of persons with disabilities. 409 In addition to the said Convention, it is important to point out that there are a number of other international instruments guaranteeing the rights and freedoms of persons with disabilities, including the Universal Declaration of Human Rights 410, International Covenant on Civil and Political Rights 411, International Covenant on Economic, Social and Cultural Rights 412 and others, which proceed from the fundamental principle that every human being has innate, equal, inalienable, and universal rights arising from the dignity of the human being. In 2019, 48 cases were registered in the Institution in this area and four recommendations were issued. For comparison, the following is an overview of the number of complaints received and recommendations issued for the period 2015-2019. 60 54 53 51 50 48 46 40 Number of cases 30 Issued recommenation 20 10 0 13 8 2015 5 2016 2017 5 4 2018 2019 The cases received in the reporting period relate mainly to problems in exercising rights in the field of social and health care, then rights from pension and disability protection, the right to education, employment, placement in social welfare institutions, as well as the issue of accessibility of public transport. With a number of complaints, citizens expressed dissatisfaction with the work of the Institute for Medical Expertise of the Health Status in the Federation of Bosnia and Herzegovina, and Ombudsman Institution acted promptly because of photos of residents at the Institute for the Care of the Mentally Disabled and Youth Pazarić. The Government of the 409 United Nations Convention on the Rights of Persons with Disabilities and the Optional Protocol, Resolution A/RES/61/106, 13 December 2006 Bosnia and Herzegovina has ratified the United Nations Convention on the Rights of Persons with Disabilities, as well as the Optional Protocol on 12 March 2010, and the Convention is Effective since April 11, 2010. 410 Adopted at the United Nations General Assembly on 10 December 1948. 411 Adopted by General Assembly resolution 2200A (XXI) on December 16, 1966, and entered into force on March 23, 1976. 412 Adopted and opened for signature and ratification by United Nations General Assembly Resolution 2200 A (XXI) of 16 December 1966 and entered into force on 3 January 1976, when the required 35 States have deposited instruments of ratification or accession. 98