  Family and circumstances (who, how many, where, relationships, legal status?) External agencies/professionals (e.g. school, legal representative, family doctor) Examples of inclusion criteria (or referral criteria) in order to assess whether or not a person is a beneficiary vary. Some services use questions relating to the UN CAT or WMA definition of torture, for example:       Who was the perpetrator? (a state official; non state actor) Nature of torture/ill-treatment? Is what the perpetrator did considered as torture or CIDT according to UNCAT? Nature of torture/ill-treatment? Where did the torture happen? (on the street, in place of detention, prison, unknown) When did the torture happen? (date(s) or unknown) Reason for torture – was it related to discrimination? Was the person detained in country of asylum? Where, how long, and what happened? Further information for client registration could include:            Health problems (physical/medical, psychological) Social welfare problems (e.g. food, adequate housing/shelter, clothing) Legal problems, legal situation (e.g. seeking reparation) Risk assessment (risk of self-harm, self-neglect, violence to others, risk from others, child protection concerns, domestic violence, other protection concerns for young people) Date referred Who referred the client? Reason for referral Name of assessor/key worker/responsible staff member Date of first contact with client Date of last contact (if treatment/care ending was unplanned e.g. client dropped out, deported, detained) End of treatment/rehabilitation date 3.4.2 Referral processes and sign-posting Those who approach a rehabilitation centre may have diverse and complex needs, not all of which will be within the remit of the centre, or within the capabilities of the centre. Rehabilitation centres, which often work with highly constrained funding, staff resources and with high volumes of work can rarely provide all the services and full range of specialist health, social care services that may (or may not) be available in national State health and social care systems. However, there is an ethical duty of care to each person/family to ensure that there is appropriate follow-up for those in need of services which the centre may not be able to provide. Ensuring effective referral processes It is good practice for a rehabilitation centre to:   Ensure that the ethical duty of care to each individual and/or family of a survivor is acknowledged and respected by all staff Ensure that there is a system for conducting comprehensive and appropriate assessments of each individual client and/or family, and for 18