3.1 Analysis of the cases referred to the CGLPL in 2016 3.1.1 The letters received Overall volume of the number of letters sent to the CGLPL per year The number of case referrals remains relatively stable even if the slight downward trend begun in 2015 is continuing (around 5% in 2016, the same as in 2015). Out of the letters of referral as a whole received between 1 January and 30 November 2016, an average of two letters (1.94) concerned the same person’s situation. 4500 4077 3788 4000 3276 3500 3000 2500 2000 1272 1500 1000 500 192 0 96 4068 4125 3866 3674