Concerning penal institutions, the drop in case referrals mainly concerns those sent in by prisoners (2,101 letters received versus 2,420 in 2015, i.e. a 13.18% decrease). However, cases referred by the other independent government agencies – not least the Defender of Rights – have increased sharply (64 letters received versus 42 in 2015, i.e. a 52.38% increase). Categoriesdeofpersonnes persons referring Catégories à l'originethe decases la saisine 2,20% 4,25% 1,36% Personne concernée Person concerned 4,66% 5,26% Famille,relatives proches Family, Association Association 12,44% Avocat Lawyer 69,83% Other individual, fellow Autres(private (particuliers, codétenus, prisoner, participant, etc.) i ntervenants…) Autorité administrative Independent government agency indépendante Médecin, personnel médical Physician, medical staff Statistics drawn up on the basis of the letters received as a whole 23 Category of persons referring cases to the inspectorate 2011 2012 2013 2014 2015 2016 Person concerned 77.61% 77.90% 75.57% 71.10% 73.42% 69.83% Family, relatives 9.37% 10.94% 12.81% 13.04% 10.75% 12.44% Association 3.02% 2.97% 2.93% 4.39% 4.29% 5.26% Lawyer 2.85% 3.68% 2.58% 3.49% 4.70% 4.66% Independent government agency 0.79% 0.81% 0.96% 1.79% 1.40% 2.20% Physicians, medical staff 1.24% 0.76% 1.20% 1.25% 0.70% 1.36% Participants (teacher, coach, etc.) 0.58% 0.74% 0.64% 0.70% 0.96% 0.65% Member of Parliament 0.32% 0.29% 0.10% 0.22% 0.08% 0.09% Other (fellow prisoner, trade union, private individual, etc.) 4.22% 1.91% 3.21% 4.02% 3.70% 3.51% Total 100% 100% 100% 100% 100% 100% The CGLPL had cause to work much more often with the associations and Defender of Rights, and meetings were organised on a regular basis; these resulted in more cases being referred. All places taken together, the following observations can be made: a drop in the number of cases referred by the persons concerned (2,352 letters received versus 2,619 in 2015 over the period from 1 January to 30 November, i.e. a 10.19% decrease); a slight drop in the number of cases referred by lawyers (157 letters versus 168 in 2015, i.e. a 6.55% decrease); an increase in the number of cases referred by families (419 letters received versus 380 in 2015, i.e. a 10.26% increase), by medical staff (46 letters received versus 26 in 2015, i.e. a 76.92% increase), by associations (177 letters received versus 153 in 2015, i.e. a 15.69% increase) and by the other independent government agencies (74 submissions versus 49 in 2015, i.e. a 51.02% increase). 23 This table does not present the statistics drawn up in 2009 and 2010, which were based on the 1st referral letter and not on all of the letters received. 101