B APPENDIX Dnr O 7-2018 Page 12 (15) difficult for clients and for supervisory authorities. It is also not possible to follow the development of the agency's use of isolation-breaking measures and see what is cost driven when the Prison and Probation Service records and reports inmates segregated with no basis in law in the same category as inmates with restrictions (category inmates with restrictions). In addition, the agency measures the use of isolation-breaking measures for inmates who are in an association place in an association department (category inmates without restrictions). The Prison and Probation Service's way of reporting on the use of isolation-breaking measures means that a higher proportion are reported as held on remand with restrictions than is actually the case. In addition, it is incorrect to measure the use of isolation-breaking measures for inmates who associate in an association department. In addition, the surveys of group activities for inmates who are in an association place not located within an association department results in an improvement in the reported amount of time isolationbreaking measures are used for inmates in the category inmates with restrictions. The representatives of the Prison and Probation Service agreed with these observations and stated that it is deeply regrettable. The Chief Parliamentary Ombudsman stated that it is desirable that the criteria and measurement methods are made clearer and more appropriate in order to increase the credibility and reliability of the Prison and Probation Service's surveys. Furthermore, the representatives of the Prison and Probation Service stated that, in the absence of a support system for collecting statistics, the Prison and Probation Service is preparing a central Excel file. The agency has collected good examples from different regions and, from this, has prepared a shared Excel file which all remand prisons will have to report isolation-breaking measures in. Since it is ongoing work, there are opportunities to consider different categories of inmates, e.g. migration detainees. The Prison and Probation Service plans for the central Excel file to be in use by spring 2019. It emerged that systematic follow-ups and operational analyses regarding the use of isolation-breaking measures, in addition to the national surveys, take place on the basis of operational dialogues. The use of isolation-breaking measures are one of eight points that the regional managers must report to the head office. The data is based on what each remand prison head has reported to their regional manager. The national information that the Prison and Probation Service then reports to the Ministry of Justice is based on this information. The representatives of the Prison and Probation Service stated the reasons why the agency did not prioritise the need for clearer statistics are, inter alia, as follows: – 78 –