2.14 CASES CONSIDERED FIELD OF WORK 14. Unemployment 2014 2015 44 36 Index 15/14 81.8 RESOLVED AND FOUNDED NO. OF RESOLVED 33 NO. OF FOUNDED 14 PERCENTAGE OF FOUNDED AMONG RESOLVED 2.14 UNEMPLOYMENT 2.13 SOCIAL MATTERS UNEMPLOYMENT 42.4 2.14.1 General observations In the field of unemployment, we discussed 36 complaints in 2015, which is less than in 2014, when 44 complaints were considered. However, the number of justifiable complaints was very high in 2015, i.e. 42.4 per cent. In 2014, this number was 35.1 per cent and 15.8 per cent in 2013. The number of complaints undoubtedly does not reflect the scope of unemployment in Slovenia. Many complainants contact us also during our field sessions; they ask for advice or clarification and do not file written complaints. The low number of complaints is also the result of the Ombudsman’s recording of complaints; complaints are interconnected and thus unemployment issues sometimes remain ‘hidden’ in other substantive fields (social distress, social benefits, employment relations, housing matters etc.). We established the violation of constitutional rights to personal dignity and safety (Article 34 of the Constitution of the Republic of Slovenia) and safety at work (Article 66 of the Constitution of the Republic of Slovenia). We add the following to the Government’s response report and particularly to the report of the Ministry of Labour, Family, Social Affairs and Equal Opportunities (MDDSZ). The MDDSZ realised the recommendation on the immediate settlement of all financial liabilities regarding the unemployed; it also supported the recommendation to stop the further reduction of funds for active employment policy measures. Regarding the recommendation that the MDDSZ implement a detailed evaluation of seminars and workshops conducted as measures of the active employment policy, and a detailed analysis of the extent the participation at individual seminars increased individuals’ employability, the MDDSZ provided only a general explanation in its response report which was not supported by any facts or evidence. It was stated that participants were generally satisfied with seminars, workshops, lecturers and implementation. We expect concrete and conclusive data. Mere descriptive reporting is insufficient. The same applies to the description of the treatment of the unemployed by the Employment Service of Slovenia (ZRSZ). We expect that the anticipated assessment according to the EFQM Excellence Model would result in concrete improvements. 142 ANNUAL REPORT OF THE HUMAN RIGHTS OMBUDSMAN OF THE REPUBLIC OF SLOVENIA FOR 2015 ANNUAL REPORT OF THE HUMAN RIGHTS OMBUDSMAN OF THE REPUBLIC OF SLOVENIA FOR 2015 143