FEDERAL POLICE AND CUSTOMS AUTHORITIES 1 – FEDERAL POLICE AND CUSTOMS AUTHORITIES Superior authority Koblenz Federal Police Regional Office Munich Federal Police Regional Office Stuttgart Federal Police Regional Office Pirna Federal Police Regional Office Frankfurt am Main Federal Police Regional Office Munich Customs Investigation Office Station/office visited Mainz Federal Police Station Goldene Bremm Federal Police Station, Saarbrücken, Neunkirchen Duty Room Nuremberg Federal Police District Office Waidhaus Federal Police District Office Weiden Federal Police Station Mannheim Federal Police Station Karlsruhe Federal Police District Office Ludwigsdorf Federal Police District Office Görlitz Federal Police Station Erfurt Federal Police District Office Frankfurt am Main Airport V Federal Police District Office Nuremberg Office available to those with no money at their disposal. Nevertheless, during its previous visits the Federal Agency has hardly come across any facilities which have not provided toiletries where required. It wishes to praise those facilities which have put together a range of products on their own initiative comprising disposable toothbrushes, toothbrush cups, toothpaste, disposable face cloths, soap and shampoo. The Federal Agency recommends that all facilities across Germany have toiletry sets at the ready so that they can be handed out quickly and without fuss to those who need them. In the period under review the Federal Agency visited 12 Federal Police stations and one office of the Customs Service. Except for Mainz Federal Police Station and Ludwigsdorf Federal Police District Office, none of the Federal Police stations or the Customs Service was detaining anyone at the time of the visit. 1.1 – FEDERAL POLICE STATIONS 1.1.1 – Positive findings Personal commitment During its visits the Federal Agency time and again met officers who are personally committed to trying to ease the difficult situation detainees find themselves in. One example is their treatment of persons who have entered Germany illegally. For instance, staff went beyond the call of duty to make the consequences of the deprivation of liberty more bearable at least for families. Families were given clothing or toys donated by private individuals, and family members were driven to the facility enforcing custody pending deportation for a visit. The Federal Agency would like to explicitly praise their commitment in this regard. 1.1.2 – Recommendations of the Federal Agency and response of the Federal Ministry of the Interior Fittings and furnishings in custody rooms As in previous years, the Federal Agency made numerous recommendations in 2013 as regards the fixtures, fittings and furnishings in custody rooms. The Federal Agency takes positive note of the fact that the Federal Police are increasing efforts to adapt these to the recommendations of the Federal Agency and that they are aiming to standardise them. The Federal Agency has repeatedly pointed out that it believes that fire alarms need to be fitted in custody rooms. Custody rooms should also be equipped with night lighting so that, for example, the emergency call button can be easily located without the source of light then preventing the detained person from sleeping. Likewise, custody rooms should be fitted Specific initiatives Positive mention must also be made of the initiative taken by some facilities when it comes to the provision of toiletries. No. 4.4 of the Federal Police Custody Regulations provides that toiletries be made 34