Within the framework of the visit conducted with the participation of doctor – member of the NPG visited living area, MSU, quarantine room, penal isolator, meeting places and other objects of the institution, monitored current situation with and documentation on the detention conditions, nutrition, drinking, hot and cold water supply, medical aid, receiving of parcels, walking, meeting and phone conversations were controlled. In order to investigate the treatment matters tête-à-tête meetings were carried out with the detainees in the visited cells, their appeals were heard, legal advice on the raised issues, the competences of the Ombudsman and legislation demands were explained to each of them. At the end of the visit the administration of the institution was given several recommendations on further improvement of the detention conditions and treatment, rendering medical care and of conduction the documentation in compliance with the national and international legislation, including the Internal Disciplinary Rules in the PIs32. The members of the NPGwithin the framework of the Ombudsman’s activity as an NPM held ad-hoc visit in Penitentiary Institution No.12. The aim of the visit conducted upon the demands of the OPCAT and the Constitutional Law on the Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan was the investigation of the treatment of detainees and their detention conditions, ensuring the prisoners’ rights, as well we the conduction of the documentation. During the visit the NPG members monitored the living area, quarantine room, meeting places and other objects of the institution, inspected current situation with and documentation on the detention conditions, nutrition, drinking, hot and cold water supply, phone conversations, also the measures carried out for implementation of the recommendations put forward during the previous visits. During the confidential conversation with prisoners some of them expressed their dissatisfaction with the court decision upon the case, asked for assistance in restoration of relevant term. The prisoners were given legal advices upon all raised matters. In order to investigate the treatment matters tête-à-tête meetings were carried out with the detainees, the status of provision of rights and documentation were learned on the spot. At the end of the visit the discussions were carried out with the administration of the institution on further improvement of detention conditions, medical service, conduction of documentation in compliance with the national and international standards, as well as Internal Discipline 32 https://apa.az/xeber-az/hadise/ombudsmanin-emekdaslari-9-sayli-cezacekme-muessisesine-bascekme-keciribler2162.html 29