police custody would be reinforced (and the work of police officers quite possibly facilitated) if a single and comprehensive custody record were to exist for each person detained, on which would be recorded all aspects of his custody and action taken regarding them (when deprived of liberty and reasons for that measure; when told of rights; signs of injury, mental illness, etc; when next of kin/consulate and lawyer contacted and when visited by them; when offered food; when interrogated; when transferred or released, etc.)19. It has to be mentioned that, it is important to provide qualified healthcare products in the context of the health law of the detainees in the temporary detention places.Along with the national legislation of the Republic of Azerbaijan, the European Code on Police Ethics is also defines that, Persons deprived of their liberty by the police shall have the right to have the deprivation of their liberty notified to a third party of their choice, to have access to legal assistance and to have a medical examination by a doctor, whenever possible, of their choice20. In 2017, the Ombudsman's 24-hour Hotline Service related to torture received calls on the activities of police agencies, access to legal aid, probability of abuse and unreasonable detention. The Ombudsman has taken immediate steps to ensure the rights of citizens within her competences and applications based on preventive approaches have been provided by the Prosecutor's General Office and the Ministry of Internal Affairs. The raised appeals were promptly responded, and as a result, a group of internal affairs officers were brought to disciplinary responsibility for shortcomings in their service activities. 2.2.2. The institutions of the Ministry of Justice Penitentiary Service. Preventive visits and measures towards ensuring the rights of detainees in the penitentiary institutions were progressed within the activity of the Commissioner as the National Preventive Mechanism. In general, in 2017, 81 scheduled and ad-hoc visits were conducted in the investigation isolators and penitentiary institutions under the Ministry of Justice of the Republic of Azerbaijan. The complete environment was created for conduction of visits to these institutions by the Commissioner within the framework of her activity as an NPM. During the visits, private meetings were held with 839 inmates and their detention condition, access to health care, upholding of honor and dignity, the prevention of torture and ill-treatment were the issues of focus of 19 CPT, GR 2, paragraph 40 20 The European Code of Police Ethics, (2001) c. 57. 22