ficers, NPM states that few events were registered in it. The most common reasons for submitting complaints by citizens are unprofessional conduct and failure to undertake measures by police officers. Also, as is the practice in other police stations of general competence, there is a lack of information in the sections on the measures undertaken against the police officer to whom the complaint relates, because the police station never receives feedback from the Department of the Interior regarding the course and outcome of the procedure. What should be noted is that in all complaints there is a report on the submitted complaint. From the inspection that the NPM team performed in the Record for the use of means of coercion, it is concluded that the book is kept clear and orderly, all the sections are filled in. The most common means of coercion used by police officers in the Police Station Demir Hisar are lever and handcuffs, in none of the cases was there a consequence of the used means of coercion and all cases are assessed as justified by the Commander of the Police Station. The NPM team, during the inspection of the record books in the Police Station Demir Hisar, also inspected the folders/files of persons who were detained , deprived of liberty or detained in the police station. From the inspection, it is concluded that the folders are perfectly neatly kept, contain all the necessary documents, the information in the documents corresponds to the information in the record books. 2.12.4. Recommendations and actions upon recommendations The National Preventive Mechanism - NPM prepared a Special Report on the established conditions of the visit with specific recommendations, which it submitted to the Ministry of Interior, as well as to the Commander of the Police Station Demir Hisar. In this context, these are some of the submitted recommendations and responses of the Ministry of Interior and the Commander of the Police Station Demir Hisar. www. ombudsman.mk 97