ANNUAL REPORT 2019-OMBUDSMANNATIONAL PREVENTIVE MECHANISM During each detention, that is, deprivation of liberty or detention of a minor, they also stated that its parents were immediately notified and summoned and a defence counsel was provided. In this respect, from the conversation with the officials, the NPM team concluded that the police officers are facing problems in providing representatives from the Centre for Social Works, when needed. 2.3.3. Records and registers of detained persons The general conclusion of the team of the National Preventive Mechanism is that the registers are filled in neatly and legibly and that there is a logical flow and following of the events in the books, without crossing out in any of the sections. However, from our detailed insight into records and registers, we have identified the following shortcomings: From the inspection of the Book of Records of persons deprived of liberty and detained persons, the NPM team found small shortcomings in terms of inactivity and non-completion of all sections. According to this record book, persons in the Police Station are detained for an average of 6 hours, and a detention of a person for 13 hours is recorded, which according to the NPM team is a long period of time, given the inhumane conditions in the detention room (without light, no call system for physiological needs, bad smell, poor ventilation, etc.). From the inspection of the Book of Records of used means of coercion, the NPM team determined that it is kept properly, and the most commonly used means of coercion are lever, handcuffs, leg grips, hand/arm grips, etc. In the recorded events for the current year, it is noticed that there is a lack of information about the justification of the used means for coercion from April of the same year, which speaks of insufficient diligence. Thereby, the NPM team concluded that all other cases of used means of coercion, for which the assessment has already been performed, were assessed as justified. At the Centar Police Station, there is no Book of Records of complaints filed by citizens against a police officer and measures undertaken. The team repeatedly asked questions to the shift manager and deputy commander about the records and type of complaints against officials, to which it received an answer that the complaints are sent directly to the Ministry of Interior - Department of Internal Control. 2.3.4. Recommendations and action on given recommendations The Ombudsman - NPM prepared a Special Report on the established conditions of the visit with specific recommendations, which it submitted to the Ministry of Interior, as well as to the Commander of the Centar Police Station. 34