ANNUAL REPORT 2019-OMBUDSMANNATIONAL PREVENTIVE MECHANISM 2.8.3. Records and registers of detained persons The general conclusion of the team of the National Preventive Mechanism is that the registers are filled in neatly and legibly and that there is a logical flow in the books and following of the events, without crossing out in any of the sections, no corrective means are used. However, from our detailed insight into records and registers, we have identified the following shortcomings: From the inspection in the Register for persons deprived of liberty and detained persons, NPM determined that it is conducted clearly and legibly, there is a sequence of events, but there are omissions in terms of orderliness and failure to complete certain sections. What should be positively emphasized is that, for persons whose freedom is restricted on any grounds, a monthly recapitulation is made, whereby at the end of the month a red line is drawn and the number of detained, summoned and detained persons in police station is marked. During the inspection in the Record for complaints from citizens against police officers, NPM states that few events were registered in it. The most common reasons for citizens to file complaints are unprofessional conduct and failure to undertake measures by police officers. Also, as is the practice in other general police stations, there is a lack of information in the sections on the measures undertaken against the police officer to whom the complaint relates, because the police station never receives feedback from the Department of the Interior regarding the course and outcome of the procedure. From the inspection performed by the NPM team in the Records for use of means of coercion, it is concluded that the most common means of coercion used by the police officers in PS Shtip are lever and handcuffs, in none of the cases there was a consequence of the used means of coercion and all cases are assessed as justified by the police station commander. The NPM team, during the inspection of the records books in PS Shtip, also inspected the folders/files of persons who were detained, deprived of liberty or detained in the Police Station. From the inspection, it is concluded that the folders are perfectly neatly kept, contain all the necessary documents, the information in the documents corresponds to the information in the records books. 2.8.4. Recommendations and actions upon recommendations The Ombudsman - NPM prepared a Special Report on the established conditions of the visit with specific recommendations, which it submitted to the Ministry of Interior, as well as to the Commander of the Police Station Shtip. In this context, these are some of the submitted recommendations and responses by the Ministry of Interior and the Commander of PS Shtip. 68