4 – CHILD AND YOUTH WELFARE FACILITIES 4.1 – POSSIBILITIES FOR COMPLAINT 4.3 – INFORMATION ON RIGHTS Children and juveniles must be in a position to submit complaints to a suitable complaint body. In addition to contact persons within the facility, it is important that an external ombudsperson exists who has no ties with the facility. When they are admitted to the facility, children and juveniles must be informed in writing about their rights. This information must be given in a manner that is appropriate to their age. It must be ensured that children and juveniles can contact such an ombudsperson easily and confidentially. The complaint channels and all necessary contact details should be provided in an information leaflet worded in a childappropriate manner, or in the facility’s house rules, and explained to them when they are first admitted to the facility. 4.4 – CCTV MONITORING Children and juveniles should not be subjected to uninterrupted and indiscriminate CCTV monitoring. Under no circumstances can CCTV monitoring replace the presence of members of staff. The reasons for the use of CCTV monitoring should be documented. In addition, the persons concerned must be informed of the monitoring. The mere fact that the camera is visible is not sufficient. It should be possible for the person concerned to discern whether the camera is running. 4.2 – OUTDOOR EXERCISE Every person deprived of their liberty should be offered at least one hour of outdoor exercise per day. Children and juveniles should be offered considerably more time outdoors for exercise. 27