5.10 – Use of segregation units.................................................................................................. 29 5.11 – Respectful treatment....................................................................................................... 29 5.12 – Peepholes ......................................................................................................................... 29 5.13 – Interpretation during medical consultations ................................................................. 29 5.14 – Handling confidential medical information .................................................................. 30 5.15 – Conditions in prison cells ................................................................................................ 30 6 – Psychiatric clinics ........................................................................................................................ 31 6.1 – Outdoor exercise .............................................................................................................. 31 6.2 – Documentation of coercive measures ............................................................................. 31 6.3 – Physical restraint .............................................................................................................. 31 6.4 – Information on rights ...................................................................................................... 31 6.5 – CCTV monitoring ............................................................................................................ 31 6.6 – Respectful treatment ....................................................................................................... 31 6.7 – Confidentiality of conversations ..................................................................................... 31 IV Focus: residential care and nursing homes .................................................................................. 33 1 – Introduction ................................................................................................................................. 34 1.1 – The National Agency as a preventive mechanism in residential care and nursing homes ........................................................................................................................... 34 1.2 – Cooperation with the responsible ministries .................................................................. 34 1.3 – Judicial decisions ............................................................................................................... 35 2 – Visits ............................................................................................................................................. 37 2.1 – Positive examples .............................................................................................................. 37 2.2 – Findings and recommendations ....................................................................................... 38 V Visits............................................................................................................................................... 50 1 – Deportation .................................................................................................................................. 51 1.1 – Positive examples .............................................................................................................. 51 1.2 – Findings and recommendations ....................................................................................... 51 2 – Custody awaiting deportation ..................................................................................................... 55 2.1 – Positive examples .............................................................................................................. 55 2.2 – Findings and recommendations ....................................................................................... 55 3 – Federal and Land Police ............................................................................................................... 61 3.1 – Positive examples .............................................................................................................. 61 3.2 – Findings and recommendations ....................................................................................... 61 4 – Juvenile prisons ............................................................................................................................ 66 4.1 – Positive examples.............................................................................................................. 66 4.2 – Findings and recommendations....................................................................................... 66 5 – Prisons .......................................................................................................................................... 68 5.1 – Positive examples .............................................................................................................. 68 5.2 – Findings and recommendations ....................................................................................... 68 5