144 The architecture of place is visually perceived, living area and accommodating conditions are accessed, with the view of gaining preliminary impression of the general atmosphere in the institution. Special attention is paid to dormitories, isolation premises, bathrooms and sanitary premises, infirmary, kitchen, warehouse, dining room, living rooms, courtyards, walks, sport yards, workshops etc. (In case of control or emergency visit the visiting group leader can decide to exclude this phase) 4.3. INTERVIEW WITH THE RELEVANT SERVICES STAFF Interviews with the staff are conducted by members of the subgroups for specific areas (e.g. subgroup for general and legal affairs and security, subgroup for treatment, subgroup for health care…). Interviews structured according to the questionnaire are conducted with persons responsible for specific areas and, when needed, with other staff as well. It is recommended that the interview with the staff takes place in their working premises. The interview with one staff is, as a rule, attended by two members of the subgroup for specific area, whereby the one who conducts the interview does not record anything (maintains eye contact all the time in order to develop trust), while the other member is in charge of recording. In the course of interview with the staff one should demonstrate professionalism, present the PM, purpose of the interview and persons who conduct the interview; one should not deal with circumstances that are outside one’s competence, should respect the integrity of interlocutor, avoid any familiarity, not become involved in existing interpersonal conflicts in the institution, act politely in all contacts, point out the confidentiality and the possibility to refuse to talk, take care of safety of the source of information, not take photos of the staff without his/her consent, ask clear and precise questions, state reliable, clear, precise and comparative facts etc. In the course of interview one should use the questionnaire but allow the interviewed person to go beyond the scope of asked questions. 4.4. VISIT OF SPECIAL PREMISES Visit of the special premises is performed by members of the subgroups for specific areas (e.g. subgroup for general and legal affairs and security, subgroup for treatment, subgroup for health care…). All premises that members choose can be accessed without any restrictions. The premises that are checked in the course of visits are marked in the existing architectural plan of institution. 4.5. ACCESS TO DOCUMENTATION Access to documentation is conducted by members of the subgroups for specific areas (e.g. subgroup for general and legal affairs and security, subgroup for treatment, subgroup for health care…). Copies of particularly important documentations are made, by choice, regardless of degree of their confidentiality. Documentation that cannot be copied on the spot will be asked to be subsequently delivered.