20 Bosnia and Herzegovina Individual complaints may be brought by natural persons or legal entities, or ex officio. Complaints may be made in writing, by mail, fax, e-mail or through personal contact. The complaint must be signed by the complainant or an authorized proxy. Any complaint filed with the Institution shall not cause any criminal, disciplinary or any other The BiHO handles complaints related to poor functioning or to human rights violations committed by any state organ The Institution of the Ombudsman for Human Rights of Bosnia and Herzegovina (BiHO) is competent to deal with complaints against the police. General Inspectorate of the Federal and Local Police The Inspectorate has internal supervisory and monitoring powers; investigative powers and inspection powers. The BiHO may refuse to review anonymous complaints which it considers malicious, ill-founded, those in which there is no actual complaint, those that would cause damage to third parties or those that are filed more than 12 months following the incident giving rise to the complaint. Each local police corps has an internal monitoring service, whose responsibilities include handling complaints made against police officers from that corps. of ethics and civil matters are made to other bodies. Currently, the BiHO functions on the basis of the Constitution and the Law on the Ombudsman, which provides independence and the infrastructural framework for protection and promotion of human rights and fundamental freedoms. The work of the BiHO is enshrined in the General Framework Agreement on Peace for Bosnia and Herzegovina. At federal police level, the General Inspectorate is the internal monitoring service for federal police officers. Committee ‘P’ performs an oversight role, examining the work of these departments.