42 investigation may result in reports containing nonenforceable decisions and recommendations relating to conduct of the public administration in its relation with the public. Issues surrounding policing and the criminal justice system fall under the remit of the Ombudsman’s office. decentralized public bodies, as far as they have indicated the National Ombudsman as their local Ombudsman. The legal definition of a complaint refers to a written document. However, oral complaints may be delivered at the office and will be written down by Ombudsman staff. The Ombudsman may not conduct an inquiry into complaints that are suitable for legal action against decisions of administrative authorities, or for civil law suits against the public body concerned. Furthermore, the result of an inquiry by the Ombudsman is of a restricted nature. More specifically, the Ombudsman delivers a report in which the judgment ‘proper’ or ‘improper’ is given. Normally, a report will contain a detailed description of the events that led to the complaints, a description of the internal complaints procedure, an extensive description of the applicable law, and an elaborate check on the lawfulness or unlawfulness of the behaviour subject to the complaint. He/she may also deliver some