2008 key figures Austrian Ombudsman Board cases and complaints in 2008 2008 Enquiries by citizens 14,640 Complaints unrelated to AOB's investigative duties 5,004 Complaints about administration 9,641 thereof, initiated investigative proceedings 6,563 federal administration 4,158 provincial and municipal administration 2,410 No investigative proceedings, information provided to 3,078 citizens The investigative duties of the AOB on the federal level are diverse. The Board monitors the entire public administration, i.e., all public authorities, agencies and service offices charged with the implementation and enforcement of federal laws. In addition to the indirect and direct federal administration, it is also responsible for the administration of the private sector. When the AOB investigates suspected maladministration in the execution of federal laws, its investigative duties go far beyond the federal ministries, ranging from the Austrian social security institutions to Austro Control to the Public Employment Service Austria (AMS). Investigative duties on federal level 32nd Report of the Austrian Ombudsman Board to the National Council and the Federal Council 2008 7