CHILD SPECIFIC INDICATORS OF VISIT ʺʺ Informal complaint, see whether a system of informal complaints or requests exists and how it works in practice (who handle the requests and respond to them, which form the request can take – oral or written – , etc.), see whether mediation is used and in which cases ʺʺ Complaint procedure, see whether it includes a review of documents by the institution’s director, hearing from the children concerned as well as other stakeholders and witnesses including staff members, hearing from medical and other experts and requesting information from other authorities; see whether the reasons for rejection of a complaint are explained and how; see whether there are avenues for appealing the decision to a different authority (internally or externally) Specific group: Foreign nationals children CHECK: ʺʺ Interpretation, see whether they have access to an interpreter with specific knowledge of the context CAT 13 | CRC, 12, 37(d), 40 | RAJJ 35, 36 | BOP 33 | RPJDL, 75-78 | CRC - GC No 10, §89 | RTWP 25 | SMR 54-57 | EPR 70.1-70.7 | ERJO 121 | CPT/Inf (2015)1, V, 131 | ECtHR, Tarariyeva v. Russia (No 4353/03); M.S.S v. Belgium and Greece [GC] (No 30696/09) 5 117