PART II 6 HOW TO CONDUCT AN INTERVIEW situation, it is important that the interviewee be given time to calm down before the interview is broken off completely. Instruct your interpreter to adopt the same attitude and behaviour as you. This may require some preparation and training. For more on how to work with an interpreter, see Working with or as an interpreter: OSCE handbooks for field work.50 6.4 CONCLUDING THE INTERVIEW When the interviewee has finished telling his or her story, ask whether he or she would like to add anything. In some cases, it may be necessary to meet with the interviewee on several occasions in order to get a full picture of what happened or in order to let the interviewee calm down or get more information. If this is the case, another meeting should be agreed upon before ending the interview. Inform the interviewee about what you intend to do next with regard to the complaint, e.g., report the information to your supervisor/Head of Mission, the OSCE headquarters, or the ODIHR; seek further information from other sources; approach host government officials; etc. If it is clear that the mission will take no further action on the complaint, it is important that the complainant be informed promptly. This should include a polite explanation as to why the OSCE is not in a position to take further action on the case. If possible, the complainant should be offered advice on where or how he or she might pursue the case elsewhere. This might include a referral to appropriate domestic authorities or to local legalor social-services offices. (Chapter 8 describes a number of referral possibilities.) Whether or not further action is contemplated, after an interview is completed, the interviewer should immediately prepare a complete report on the interview based on the notes taken during the interview. The information should provide the details necessary to explain what happened, when it happened, where it happened, who was involved, how it happened, and why it happened (see Section 8.1). 50 Available from the OSCE in book form. 64