Extracts from news published on the Ombudsman’s website in 2018 | 99 an explanation of the error and in certain cases an apology as well. That follows from good administrative practice. For this reason, the Ombudsman has stated in a letter to the Employment Committee of the National Social Appeals Board that the Committee should have given a formerly self-employed man an explanation of a significant case processing error which meant that he was at first ordered to repay unemployment benefit received over a period of two and a half years. (…) permits. The Ombudsman has now asked the Ministry of Immigration and Integration to inform him what the Ministry is doing to rectify the situation and ensure that a similar situation does not occur again. 4 April Ministry postponed granting access to report until policy statement was ready 22 March If a citizen is entitled to access to public records, the records must be released to the citizen as soon as possible. That means that an authority is not permitted to postpone granting access to documents until, for instance, it is politically convenient to release them. In a major investigation, the Ombudsman has identified a number of problems of significance for citizens’ trust in the tax authorities. The findings of the investigation have just been sent to the tax authorities with a view to enabling them to improve their processing of cases. For this reason, the Parliamentary Ombudsman finds it a matter for extreme criticism that the Ministry of higher Education and Science waited about 10 days until it sent a report to a journalist because the Ministry wanted to release the report itself together with a press release about the Government’s policy statement on the issue. 23 March 1 8 April Tax authorities following up on critical report from Ombudsman Criticism of television programme expressed by employee of Danish Broadcasting Corporation was too offensive Public employees have extensive freedom of expression. However, there are a few restrictions. For instance, an employee of the Danish Broadcasting Corporation (DR) went too far in criticism on Facebook of one of DR’s television programmes. This is the conclusion of a recent statement from the Ombudsman. New Annual Report: focus on being constructive ‘Unfortunate’, ‘regrettable’, ‘a matter for criticism’ – these are terms which many authorities associate with the Ombudsman institution. And although criticism remains a fundamental tool of the institution, the Ombudsman explains the subtleties of the issue in his Annual Report for 2017, which has just been published. In particular, he emphasises that the institution’s objective can never per se be to find errors made by authorities – but to contribute to solutions. 27 March Ombudsman asks questions about initiatives following Paposhvili case The Ombudsman has been following the case of the way in which the Ministry of Immigration and Integration has handled the judgement by the European Court of Human Rights on 13 December 2016 in the so-called ‘Paposhvili case’ and its implications for, among others, cases about humanitarian residence 23 April After nine years patients still cannot see who has accessed their medical records In 2007, Parliament inserted a provision in the Health Act aimed at enabling patients to see who had accessed their medical records and when. At the time, the Minister for Health stated that efforts would be