54 I/I – 3 -”Veternik“ Residential Centre for Children and Youth with Developmental Problems130: It is necessary to promote the development of initial and continual training for professionals and other staff involved in providing care and rehabilitation services. The Facility will prepare an analysis of the required number of employees and treatment types, draw up a work organisation schedule which will ensure that all users are involved in rehabilitation activities and identify the required training programmes that will promote working with users with severe disabilities. The bed-ridden users should be provided with adequate living conditions and necessary rehabilitation as soon as possible. The Facility should remedy the identified shortcomings concerning continual surveillance of the users placed in the “increased surveillance” rooms. “Increased surveillance” should not be used as a disciplinary measure. The conditions in the “increased surveillance” rooms have to be improved. Refrain from placing users in solitary confinement, because solitary confinement of users for any duration constitutes inhuman or degrading treatment and, especially where the conditions of placement are inadequate, may constitute torture. Restraint should not be used as a disciplinary measure. This is a strictly medical measure and can be ordered only by a physician. A sufficient number of physicians and other medical staff with relevant specialisations should be provided for the treatment of users. It is necessary to form a team of experts of various specialisations which would make an individualised rehabilitation plan for each individual user, with various forms of treatment: medical care and treatment, dietary habits and quality of diet, physical therapy, speech correction, correction of sensomotoric disorders (eyesight, hearing), occupational therapy, work therapy, sociotherapy, recreation, hobbies... A rehabilitation plan should be made in writing for every user. In cases where relevant health care institutions refuse to provide adequate health care outside the Residential Centre, this fact should be communicated to the director of the health care institution concerned and the management of the Residential Centre, who shall then notify the line Ministry of Health and provide relevant medical documentation. Upon admission, users and their family members should be made aware of the procedures in place at the Facility and their rights. It is also necessary to put in place relevant formal procedures for filing pleas, complaints and appeals against the Facility and its employees, which may be filed by users or their parents/guardians, as well as relevant procedures for their handling. Records should be made of all filed applications, complaints and appeals. 130 Report of Visit to the Residential Centre for Children and Youth with Developmental Problems, 71-26/13.