76 by wards; furthermore, the physician shall also present his findings with regard to the quantity and quality of food. I/II – 11 - Residential Care Facility for the Elderly Voždovac151: The existing SOS buttons of staff alarms need to be checked and repaired on a regular basis. A separate room should be designated for users who smoke in all pavilions. Dampness should be removed from bathroom walls and the walls should be whitewashed for sanitation purposes. The Residential Care Facility should establish and regularly maintain records of filed applications, complaints and appeals. The Residential Care Facility shall undertake the necessary measures to register the Inpatient Clinic (Pavilion F) as a separate health care and social security unit within the social security institution. The Residential Care Facility shall make an assessment of the need for nurses and forward it to the Ministry of Labour, Employment, Veteran and Social Affairs, while a copy of the assessment with the response by the Ministry of Labour, Employment, Veteran and Social Affairs should be submitted to the Protector of Citizens. The Residential Care Facility shall undertake available measures to hire more physical therapists in order to provide more accessible and higher-quality physical therapy. The administration of the Residential Care Facility and the expert psychosocial service shall develop accessible and customised psychosocial rehabilitation activities for the users and involve them in as many programmes as possible. The Residential Care Facility shall occasionally assess the quality and type of the activities available to users, focus on the individual abilities and needs of users and develop new, stimulating forms of engagement for them. The administration of the Residential Care Facility shall assess the needs for occupational therapists and forward it to the Ministry of Labour, Employment, Veteran and Social Affairs, while a copy of the assessment with the response by the Ministry of Labour, Employment, Veteran and Social Affairs should be submitted to the Protector of Citizens. The resident psychologist and social workers should be included in occupational therapy activities in order to develop programme services. It is necessary to provide relevant amenities and implement as many programme activities as possible for semi-dependent and dependent users in accordance with their individual needs, in accordance with the principle of equal access to services for all categories of users. The Residential Care Facility needs to provide a designated room suitable for occupational therapy and a hall for culture and entertainment events. The Residential Care Facility shall create a special record of the use of restraints on users, with entries of the exact time when the physical restraint/binding of a patient began (which is entered immediately upon applying the measure), the exact time when the restraints are removed (which they enter immediately upon removing the restraints), the reasons for applying this measure, the name of the physician who ordered or approved the measure, a description of any injuries caused to patients or staff and any other relevant circumstances. The Residential Care Facility shall complete its records of use of restraints by providing the following information: which less 151 Report of Visit to the Residential Care Facility for the Elderly Voždovac, 71-53/14.