In regard to other service rooms a finding can be made that they are available in most of the inspected sites. An exception to this is 04 Regional Department of SMDI, in which the room for visitation and meeting with a lawyer is also used for receiving detainees and for handling detention documentation. A positive example is the service room in 07 Regional Department of SMDI. The NPM found that detainees continued to be fed with dry food (croissants) and water. Often the practice is for relatives of detainees to buy them food. During the conversations with detainees, the NPM did not receive any complaints of the provided food. Medical care for detainees is carried out by the Urgent Medical Care Center (UMCC) in the city of Sofia, which makes on-site visits on call. If additional tests or consultations are needed, the detainee is transported to a medical establishment. Medical examinations and visits to UMCC are recorded in the detention book. In some regional departments separate journals are kept of the medical services provided (07 and 09 Regional Departments of SMDI). Good organisation of work is created between Sofia UMCC and Sofia Regional Department of MoI and no refused visits on call were found. During the conversations with detainees in the inspected regional departments, the NPM did not receive any complaints of refused medical care. The NPM found that detainees get information about their fundamental rights upon detention, in accordance with the Instruction, through the orders for detention and declarations. When random checks of orders, protocols of search and declarations were conducted, it was found that they have the necessary requisites. The NPM received individual complaints by detainees of not having been informed about their rights and that the declaration had been formally provided thereto and they could not complete it аt peace and express their true will. An internal order regulation and an updated list of lawyers on duty, maintained and provided by the Bar Council, were displayed on a visible place in the inspected regional departments. During the conversations with detainees, the NPM did not receive any complaints of their inability to inform their relatives of being detained and of infringement of the right of access to a lawyer. The NPM talked to minor detainees who stated that they had been able to inform their parents immediately after detention. PROTECTION OF ASYLUM SEEKERS - Efforts should be used to eliminate the language barrier between medical staff and foreigners at SCTAF to ensure proper diagnosis of their health condition and treatment. - Accommodating unaccompanied foreign children at SCTAF should be discontinued. - The NPM found that action has been taken to amend and substitute the Rules on the Conditions for Admission and the Internal Order in the closed-type facilities of the State Agency for Refuges with the Council of Ministers in accordance with the recommendations made by NPM in 2018. The Ombudsman’s recommendations in regard 28

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