Investigated Federal Ministries 2011 % 1,320 28.30 1,306 28.00 646 13.85 320 6.86 Federal Ministry of Economy, Family and Youth 308 6.60 Federal Ministry of Finance 247 5.29 195 4.18 87 1.86 68 1.46 Federal Ministry of Science and Research 59 1.26 Federal Ministry of Defence and Sports 56 1.20 18 0.39 35 0.75 4,665 100.00 Federal Ministry of Labour, Social Affairs and Consumer Protection Federal Ministry of the Interior Federal Ministry of Justice Federal Ministry for Transport, Innovation and Technology Federal Ministry of Agriculture, Forestry, Environment and Water Management Federal Ministry for Education, Arts and Culture Federal Ministry of Health (excl. health and accidental insurance) Federal Ministry of European and International Affairs Federal Chancellery TOTAL The AOB's area of responsibility covers all public administration, i.e. all authorities, administrative bodies, agencies and departments responsible for implementing federal law. The AOB carried out a total of 4,665 investigative proceedings in matters involving federal administration. 4,665 investigations in the federal administration Just as in recent years, social affairs, an area handled by Ombudsman Peter Kostelka accounted for the lion's share of complaints and investigative proceedings: 28.3% of all initiated investigative proceedings related to this sector. Problems with the granting of pensions, sick pay, childcare allowances or unemployment benefits are existential questions for many people and require a quick clarification of the complaints. The AOB contacts all public social insurance carriers and offices of the Public Employment Service Austria (AMS ) directly; furthermore, it is sometimes necessary to also involve the Federal Ministry of Labour and Social Affairs. Social affairs 17