sultation days with more than 1,800 personal discussions were held in 2011 (2010: 273). In accordance with the demographics, the largest number of consultation days was held in Vienna (74). Tyrol and Vorarlberg, where complaints about regional and municipal administration are not handled by the AOB, accounted for 25 and eight consultation days, respectively. Consultation days 2011 2010 Burgenland 21 17 Carinthia 24 26 Lower Austria 41 43 Salzburg 19 19 Styria 36 28 Tyrol 25 21 Upper Austria 28 35 Vienna 74 74 8 10 276 273 Vorarlberg TOTAL TV programme Bürgeranwalt celebrates anniversary More airtime, new topics 22 For more than ten years, the AOB has been providing an additional service with the extremely popular TV programme Bürgeranwalt (Advocate for the People) that is broadcasted by the Austrian public broadcaster ORF. High viewing figures make the programme an important platform for the AOB’s work. On average, around 323,000 households follow the efforts of Ombudspersons Gertrude Brinek, Terezija Stoisits and Peter Kostelka, who address the population’s everyday problems with Austrian authorities. Collaboration with the ORF was expanded in 2007 and weekly airtime was increased from 30 to 45 minutes. Since then, the Bürgeranwalt programme presents not only cases handled by the AOB, but also matters handled by the Consumers Association of Austria and similar organisations. The programme also follows up on what happened to the cases after the broadcast and whether a satisfying solution could be found for the complainant.