Fundamental Rights Section tickets e.g. also via tobacconists or lottery collectors, as it is being done partly by the sale of 'Streifenkarten' (tickets for multiple journeys) of 'Wiener Linien' (Vienna Public Transport Department). In its statement to this proposal, ÖBB (Austrian Federal Railways) informed the Ombudsman Board that the proposal could not be put into practice, because the ticket-vending machines would already offer a high level of user friendliness. It also pointed out that training in the use of these machines would be offered by ÖBB staff. The Ombudsman was given the assurance that no additional fare would be charged if unaccompanied people with a disability of health buy their tickets from the conductor. The statement issued by ÖBB is unsatisfactory for us. Therefore, the Ombudsman Board will continue its work with respect to customer-friendly and user-friendly ticket-vending machines also for people with disabilities or reduced abilities. 3.3.5 Trains for people with special needs (VA BD/249-V/06) Mr. N.N. suffers from incontinence and hepatitis C and has to travel from Styria to the Allgemeines Krankenhaus Wien (AKH – Vienna General Hospital) very often. For this purpose, he often takes an Austrian Federal Railways train to get there. Most trains have compartments for passengers with disabilities. However, they can be fully looked into from outside and only very few have curtains. Due to his incontinence, the complainant must often change special trousers and/or special padding in the compartment, since the train toilets offer too little space. It would ease the situation considerably if at least curtains could be installed in compartments for disabled passengers, since the current situation is unbearable for him and other passengers. ÖBB (Austrian Federal Railways) informed the Ombudsman Board in its statement that it was not possible to adjust compartments for disabled persons to the needs of persons suffering from incontinence by fitting hygiene facilities. Curtains would have to be removed from all compartment coaches for hygienic reasons. Between Vienna and Graz trains would operate which had wheelchair carriages with sufficiently large toilets. For the time being, ÖBB (Austrian Federal Railways) operate a total of 32 barrier-free and/or user-friendly wheelchair carriages on all routes. The stations Graz Hauptbahnhof and Wien Südbahnhof were equipped with barrier-free toilets; the increase of their offers for people with disabilities or diseases was very much in progress. Sometimes, they seem to lack creativity to fulfil simple requests, e.g. by installing easily to fix and easily removable curtains. 89