carried out by this State body as an National Institution for Human Rights and National
Preventive Mechanism, as well as intervention at the international level.
Next there is some statistical information which clarifies, in quantitative terms, the
activity carried out by the Ombudsman in the handling of complaints and other new
communications and of the procedures that, on his own initiative, determined the opening with the purpose of investigating the situations that come to our attention and which
may be detrimental to fundamental rights.
Graph II
Year of 2016 – Assessment of communications
addressed to the Ombudsman
12000
10115
10000
8000
6000
6875
4000
1638
2000
0
New cases
opened
Complaints
dismissed
1602
Complaints
considered
non-admissible
Total
The graph above – introduced for the first time to the Parliament in 2013 – shows the
activity of the Ombudsman in its traditional functions. Any communication addressed
to this State body is subjected to a preliminary analysis, which may or may not lead to the
opening of a procedure. The analysis of the annual activity of the Ombudsman should
not be limited to the number of new procedures, but it has also to take into account the
work done with the preliminary assessment of all communications. It is also important
to mention that that subsequent communications that deal with matters already under
investigation are incorporated in an opened procedure. In other words, an opened procedure may cover several complaints regarding the same subject.
| 17
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