fall outside the Ombudsman’s jurisdiction, when his intervention is premature due to a lack of prior intervention by the hierarchically competent administrative authority or with powers of internal control or supervision of the target entity. To these grounds we may add the legislative initiative that follows its normal course or that has been or is being subject to judicial review. Although the opening of a complaint procedure is not initiated, the preliminary objection is always preceded by a summary analysis of the question - as in all other communications - and sometimes by a request for further processing addressed to the complainant before taking any decision regarding the complaint. Also, it is always provided an elucidation - by telephone contact or written communication - to the complainant and, when the situation so determines, proceed to the referral to the competent authority. Graph V Complaints considered non-admissible 2075 1602 1499 1430 1026 2012 2013 2014 2015 2016 As shown in the above graph, for communications classified as exposures, the growth trend observed since 2014 is observed. In 2016, there was a 7% increase in 2015. The treatment of these communications does not, as a rule, require an express reaction on the part of the Ombudsman, but the substance of the matter has always been well taken into account. However, if it is justified, the complainant is also elucidated, explaining the scope of intervention of this State body. Of the 1602 exposures received, 81 were anonymous, which corresponds to 70% of the value observed in the previous year (116). Table 1 Number of first complainants Natural persons Legal persons Total complaints 6578 297 6875 | 19

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