Table 8 Telephone calls – Children’s Line Received calls Placed calls* 541 35 * The number of placed calls includes the telephone calls placed to the complainants as well as the telephone calls placed to the entities identified in the complaints. The Children’ Line, compared with the other helplines(63), was the one to receive fewer telephone calls. The low number of calls can be explained by the existence of several other helplines aiming at assisting children, youth and their respective families as well as to the intervention of other proximity entities such as schools, health facilities and police forces in the referral and follow up on risk situations. Table 9 Main issues – Children’s Line Parental responsibility issues 134 Neglect 55 Education and school related problems 47 Psychic and physical ill-treatment 44 Child Protection Committee 26 Protection Commissions for Children and Youth and other services 22 Exposure to deviant behaviours and risk behaviours 19 Health care 15 Exposure to domestic violence 14 Bullying 11 Social security 10 Foster institutions 8 Grandparents visiting arrangements 8 Sexual abuse 1 Other issues (v.g., court decisions delays, adoption, legal information, information on the ombudsman services, the Children’s Line and social allowances) Total 90 504 (63)  In 2016, the Senior Citizen’s Line and the Disabled Person’s Line received, respectively, 2878 and 607 telephone calls. | 73