5. Resource management 5.1. Administrative and financial management Following the procedures of the last years and in what concerns the management of the available resources, in the year of 2016, remained the purpose to improve the quality of the service offered to the citizen and the time of response to the external requests send to this State body. 5.1.1. Financial resources The Ombudsman’s budget, in the year 2016, was subject to a slight rise resulting from the gradual salaries replacement verified in the same period. Table 14 2016 Budget Current expense € 5 149 880,00 Investment costs € 120 000,00 Total € 5 269 880,00 5.1.2. Investment costs In the year 2016, similarly to what happened in previous years, it was given a special attention to the maintenance of the building, with the completion of the works necessary for the preservation of the installations of this State body in order to improve the facilities of the space. In addition, in the year under review, it became necessary to make adjustments and improvements in the new computer system management procedures put in operation since April 2015. 5.1.3. Human resources Human resources represent one of the fundamental pillars for the proper and continuous functioning of any organization. In this sense, the Ombudsman continued to focus on the knowledge and skills of the staff, promoting specific and continuing training. 102 |