Table 21 Total of citizens assisted 2015-2016 – variation Total of citizens assisted 2015 6555 2016 5824 Variation (%) -11,15% 5.3. Monthly accesses to the Ombudsman’s website The growing technological development has been promoting the use of the software tools as a privileged and rapid form to access the information. For that reason, in 2016, has been developped a constant work of updating and creation of contents for the institutional website of the Ombudsman, which is an important means of dissemination of this State body. In the chart below are presented, in quantitative terms, the monthly accesses to the website of the Ombudsman, which, in 2016, were computed in 233 311. It should be noted, finally, that May was the month in wich there was the greatest number of accesses. Graph XV Monthly accesses to the Ombudsman´s website 28 528 30 25 454 26 658 25 21 783 20 15 10 18 061 20 478 22 605 21 175 11 593 11 782 11 625 13 569 5 106 | December November October September August July June May April March February January 0