Other financial and economic issues
Complaints about insurance activity are, as a rule, instructed within the respective regulatory and supervisory authority, the Portuguese Insurance and Pension Funds Supervisory Authority (ASF). The Ombudsman can rely on ASF for settling several situations
and also to collect information to elucidate complainants when it is concluded that no
reason existed. One of the problems that was possible to overcome with the mentioned
good cooperation with ASF related to a citizen, with Hodgkin’s lymphoma, for which
the insurance company Allianz Portugal, S.A. had refused the inclusion in a group health
insurance, subscribed by his employer. The complainant ended up being included in the
group health insurance.
The State’s debt to suppliers and the limitation period of saving certificates owned by
deceased savers were also object of complaints. Regarding the latter, there is not much this
State body can do – other than elucidate the complainants to prevent future situations –
when the heirs miss the 10-year deadline after the death of the saver, date on which the
certificates revert to the public debt stabilization fund.
European and National Funds
Among the cases closed, it should be highlighted a situation in which the managing
body of the Rural Development Program 2014-2020 (PDR 2020) agreed to review a
decision of refusal of the application for Operation – 6.2.2 – restoring the productive
potential of the PDR 2020.(14)
The question of the limitation period applicable to the right to revoke the acts of granting Community financial support continues to give rise to some complaints.
1.2.3. Social rights
The issues relating to social rights and more specifically to social protection continued
to be the subject of a large number of complaints addressed to the Ombudsman.
In general terms, it can be said that complaints in this area cover a variety of issues
relating to social security schemes, the convergent social protection system, special and
supplementary schemes.
(14) The support granted within the framework of this operation are designed to support the rebuilding or replacement of the production conditions of farms affected by natural disasters, adverse climatic accidents or catastrophic
events in order to create conditions for the return to a normal activity.
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