Article 23 The President of the Republic, the Prime Minister and members of the Government, the Speaker of the National Assembly and officials in administrative agencies are obligated to receive the Protector of Citizens at his request at latest within fifteen days. IV PROCEDURE Article 24 The Protector of Citizens initiates proceedings following the complaint of a citizen or on his own initiative. In addition to the right to initiate and run proceedings, the Protector of Citizens shall have the right to act preventively by offering good services, negotiating and giving advice and opinions related to issues from his competency, with the view of improving the work of administrative authorities and protection of human rights and freedoms. Article 25 Any physical or legal, local or foreign person who considers that their rights have been violated by an act, action or failure to act of an administrative authority may file a complaint with the Protector of Citizens. In case of violation of child's rights, the complaint referred to in paragraph 1 of this Article may be submitted by his/her parent, i.e. legal representative on behalf of the juvenile. In case of violation of the rights of a legal person, a person authorized to represent that legal person may file the complaint. Prior to submitting a complaint, a citizen is required to endeavour to protect their rights in appropriate legal proceedings. The Protector of Citizens shall direct the complainant to instigate relevant legal proceedings when such proceedings are provided, and shall not instigate investigation until all legal remedies have been exhausted. Exceptionally, the Protector of Citizens may initiate proceedings even before all legal remedies have been exhausted if the complainant would sustain irreparable damage or if the complaint is related to violation of good governance principle, particularly incorrect attitude of administrative authorities towards the complainant or other violations of rules of ethical behaviour of administrative authorities employees. The Protector of Citizens shall not proceed on anonymous complaints. Exceptionally, if the Protector of Citizens considers that an anonymous complaint provides basis for his operation, he may initiate proceedings on his own initiative. Article 26 A complaint is filed in writing or orally on record and shall not require payment of any fees or other dues. A complaint may be filed not later than one year from the day the violation of the right of citizen occurred, and/or from the date of the last action undertaken by the administrative authority in respect of the violation. Article 27