4. MONITORING PROCEDURE DURING VISIT TO THE INSTITUTION In the course of visit to the institution one deals in accordance with the mandate, principles of operations and established goals of the visit. Photos are taken only in case of reached agreement with the management of institution. 4.1. INTERVIEW WITH THE MANAGEMENT OF INSTITUTION Upon arrival to the institution, all visiting group members participate in the interview with the management of institution. In the first place, the manager of institution is invited to present the general outline of the institution to the visiting group. Afterwards the Preventive Mechanism, its mandate, principles, goals and methods of work are presented; members of the visiting group are introduced; the activities that are to be implemented in the course of visit are indicated. Bringing in of camera and taking of photographs is agreed with the management of institution. On behalf of the visiting group its leader makes the presentation and conducts the interview. Depending on the previous agreement and immediate permission of the leader, other visiting group members actively participate in the interview. (In case of emergency visit the visiting group leader can decide to visit first a person or place in the institution due to which the emergency visit is carried out and only after that conduct interview with the management of institution, or to exclude this phase completely) 4.2. VISIT OF THE INSTITUTION When the interview with the management of institution is finished all members of the visiting group make a joint visit of the institution. During the visit of the institution the existing architectural plan of the institution is used and corrected. The architecture of place is visually perceived, living area and accommodating conditions are accessed, with the view of gaining preliminary impression of the general atmosphere in the institution. Special attention is paid to dormitories, isolation premises, bathrooms and sanitary premises, infirmary, kitchen, warehouse, dining room, living rooms, courtyards, walks, sport yards, workshops etc. (In case of control or emergency visit the visiting group leader can decide to exclude this phase) 4.3. INTERVIEW WITH THE RELEVANT SERVICES STAFF Interviews with the staff are conducted by members of the subgroups for specific areas (e.g. subgroup for general and legal affairs and security, subgroup for treatment, subgroup for health care...). Interviews structured according to the questionnaire are conducted with persons responsible for specific areas and, when needed, with other staff as well. It is recommended that the interview with the staff takes place in their working premises. The interview with one staff is, as a rule, attended by two members of the subgroup for specific area, whereby the one who conducts the interview does not record anything (maintains eye contact all the time in order to develop trust), while the other member is in charge of recording. In the course of interview with the staff one should demonstrate professionalism, present the PM, purpose of the interview and persons who conduct the interview; one should not deal with circumstances that are outside one’s competence, should respect the integrity of interlocutor, avoid any familiarity, not become involved in existing interpersonal conflicts in the institution, act politely in all contacts, point out the confidentiality and the possibility to refuse to talk, take care of safety of the source of information, not take photos of the staff without his/her consent, ask clear and precise questions, state reliable, clear, precise and comparative facts etc. In the course of interview one should use the questionnaire but allow the interviewed person to go beyond the scope of asked questions. 4.4. VISIT OF SPECIAL PREMISES Visit of the special premises is performed by members of the subgroups for specific areas (e.g. subgroup for general and legal affairs and security, subgroup for treatment, subgroup for health care...). All premises that members choose can be accessed without any restrictions. The premises that are checked in the course of visits are marked in the existing architectural plan of institution.