an obstacle to the provision of adequate and quality social services. This is why on 5 June 2013 the Ombudsman, in the capacity as NPM, has sent a recommendation to the competent authorities to take urgent measures to transfer the users out of the home and gradually close it over a short period of time. The opinion of Sliven Municipality does not commit to implementing the recommendation or at least to improvement of the conditions and the care for the residents. The MLSP has once again expressed an opinion that it is not possible to implement the recommendation of the NPM. At the beginning of 2014, after a change of the management of the home, the media also published alarming information regarding the quality of the care for the residents and the attitude to them. However, the engagement of the public and the reaction of the competent institutions were once again focused on the difficulties in caring for people with disabilities, rather than developing a mechanism to resolve the problems identified. 32