The aim of the workshop was to propose strategies to overcome the inherent mistrust and suspicion between both organizations and to build a partnership. Only well-functioning relationships between the media and the police will lead to better reporting on policing issues and better informing the Montenegrin society about security and safety issues. A senior adviser from the Vienna-based Office of the OSCE Representative on Freedom of the Media presented OSCE experience in the co-operation of police and media, and trends in relations between both institutions. Upgrade of the On-call System On 7-8 May, the Mission, in co-operation with the PD and the PC, organized two one-day training courses on “On-Call Centre Operations” (OCC). 40 shift leaders together with duty officers completed the course which was delivered by Slovenian experts. Training focused on communication skills and new trends in OCC operating in view of planned changes in the structure of the Dispatch Service of the Police Directorate. On 9-11 May and 12-14 November, the Mission also facilitated two three-day training programmes for 25 shift leaders and dispatch officers from Montenegrin On-Call Centres, with a particular focus on: Rules of Communication; The Aim of Communication; Elements of Successful Communication; Listening; Types of Communication; Negative Feedback; Receiving the Feedback; Personal Style – State of Ego; Transactions among States of Ego; and Strategies and Best Practices for Successful Conflict Solving. The training was delivered by Slovenian experts at the PC. Traffic Safety In 2012, the Mission printed 65,000 information leaflets in support of the PD with the aim of raising public awareness about the main provisions of the new Law on Traffic Safety that was to be implemented by 6 January 2013. Press houses in Montenegro distributed the leaflets with their daily editions. The leaflets informed citizens inter alia about the new traffic provisions, restrictions and strict penalties. Criminal Analysis/Criminal Investigations From 28 May to 8 June, the Mission organized a two-week training course for 15 officers from the Police Administration, the Administration for the Prevention of Money Laundering and Terrorism Financing, and the Special Prosecutor for Combating Organized Crime, Corruption, War Crimes and Terrorism. The training offered the participants a great opportunity to learn more about the strategic analysis method “Phenomenon Analysis”, which can be used to predict forms and activities that might be carried out by organized crime. Participants received new knowledge and enhanced their analytical capacities, and they identified legislative and organizational frameworks to be further developed and/or amended. Strategic intelligence focuses on long-term aims and objectives. It typically reviews current and emerging trends in the crime environment and emerging threats to public order. From 19-21 June, the Mission organized a “Training on Tactical Analysis Method – the Arboristic Approach” for 15 officers from the Police Administration, the Administration for the Prevention of Money Laundering and Terrorism Financing, and the Special Prosecutor for Combating Organized Crime, Corruption, War Crimes and Terrorism. The activity continued the Mission’s efforts to enhance intelligence capacities of Montenegrin law enforcement authorities and was a step forward following the training on “Phenomenon Analysis”. Participants learned more about the “Criminal Arboristic Perspective” (CAP), an analytical method to identify strategically important individuals within organized crime groups or networks, and to assess their capacity and priorities at which law enforcement measures should be aimed. 67