diplomacy skills. Between March and November 2012 the Mission organized and facilitated a series of six intensive two-day courses, which were specifically tailored for the Ministry’s senior management whose duties involve frequent negotiations with various stakeholders, especially representatives of the international community in the process of securing support for the reform projects. These training courses were delivered by experienced consultants who used negotiation, communication and diplomatic protocol simulations, case studies and group discussion to highlight practical applications of these skills and techniques in the Ministry. By completing these courses, participants acquired a conceptual framework and practical knowledge which was going to help them to turn their own negotiating experiences into expertise which can be applied in their daily work. In 2012, the Mission continued supporting the role of civil society organizations and the Ministry’s own analytical services in providing inputs and analyses that feed into the Ministry’s decision making. The Mission therefore co-ordinated the creation of civil society’s policy recommendations on current police reform issues, such as tackling police corruption; crime prevention; professional culture; ethics; misconduct and the responsibilities of the police; as well as recommendations on the reform of the criminal procedure code in Serbia. The Mission also supported the organization of two press conferences where the policy recommendations were presented to a wide audience including relevant representatives of the MoI, the international community in Serbia, civil society organizations and the media. Furthermore, the Mission assisted civil society organizations in their efforts to influence policy-making through fostering dialogue, the exchange of views and discussions between the MoI and civil society organizations (CSOs). On 17-18 July, the Mission organized and facilitated a workshop for the Belgrade Centre for Security Policy (BCSP) on how to use analyses from their work with the security sector to develop sustainable projects, using the logical framework approach. The workshop was attended by the entire staff of the BCSP, allowing the Mission to train more than 10 BCSP researchers. This activity was in line with the Mission's efforts to support CSOs to build analytical capacities to enable them to bridge the gap from monitoring security sector reform (SSR) to a more intervention-oriented approach, through advocacy and capacity building of the SSR oversight bodies and organizations. On 15 March, the Mission, at the request of the MoI’s Analytics Department, participated in the “Days of Analytics” in Zlatibor. Days of Analytics is organized annually by the MoI. It gathers more than 100 middle and senior managers from all of the Ministry’s and the police organization’s units. The topics covered at the event included the role of analytics in strategic planning, as well as the role of the police as a public service in the Ministry’s policy development. A Mission representative briefly presented the Mission’s previous co-operation with the Analytics Department and ideas for future joint activities between the two organizations in this area. The representative also presented the knowledge management concept and its importance for efficient strategic management in the Ministry. In order to enhance the information management and to monitor the implementation of its strategies, the Mission built the capacities of the MoI’s Analytics Directorate on methodology and techniques of conducting public perception surveys through two specialized training courses held on 5 and 11 December. Approximately 20 analysts from the Analytics Directorate and Police Districts of Belgrade, Novi Sad, Kragujevac and Niš participated in the event. The trainers were experts from the NGO CeSID, a specialized polling agency which conducted the survey. The main topics included practical examples and the theory of sampling techniques, the development of questionnaires, data interpretation and report drafting, including recommendations and planning of further actions on the basis of research results. The overall goal was to transfer the know-how to the MoI to independently conduct similar surveys in the future and, more importantly, to train the Ministry staff to compare and interpret results of previous surveys to better understand trends. The acquired knowledge 75