The ombudsman's recommendation to equip the telephone booths in the N3 establishment with additional insulation in such a way that the confidentiality of the convicts' speech was fully protected was not implemented. The Ministry of Justice sent a reply to the Parliament stating that the facilities for telephone conversations in the N3 penitentiary establishments will be equipped with additional insulation means after the completion of the termination of the conditions introduced in the penitentiary institutions and the change of the epidemiological situation caused by the new coronavirus in the country. Sending a confidential letter is still a problem in closed and special risk establishments. In particular, in these types of establishments it is impossible to obtain the envelope required to write a confidential complaint without identifying the prisoner. Further, most of the prisoners do not have access to material and technical means (sheet, pen, envelope). Despite the request of the Public Defender, no recommendation has been implemented on investigation by the General Inspectorate of the Ministry of Justice of cases related to the breach of confidentiality in the N2, N8, N14 and N15 penitentiary establishments. It should be noted that linguistic, religious and cultural peculiarities were not taken into account during the allocation of prisoners. Among them, the needs of the representatives of different religious denominations were not taken into account during the preparation of the food. The language barrier was still a significant challenge for foreign prisoners who were not provided with information about the services and regulations in the establishments in a language they could understand. In N8 penitentiary establishment, the practice is still ongoing that if the day of the phone call determined for the cell does not coincide with the international call day,40 the prisoners will not be able to call abroad. Added to this is the lack of telephone equipment, due to the queue the day may pass without a possibility of an inmate to make a call. Rehabilitation activities tailored to individual needs are not provided for juveniles in N2 and N8 establishments. In addition, juveniles are not provided with healthy meals four times a day. During the reporting period, it was not possible to assess the implementation of the recommendation regarding the provision of meals on time to the juveniles in the establishment N2 prior to the provision of four healthy meals. The National Prevention Mechanism will pay particular attention to the implementation of this recommendation during subsequent monitoring visits. Juveniles are still placed in the de-escalation room. Instant verbal de-escalation methods are not used to ease the situation before placement of a juvenile in the de-escalation room, nor is there any multidisciplinary work carried out with juveniles after placement in the de-escalation room. The Public Defender made important recommendations to ensure timely and quality somatic (physical) health care services in penitentiary establishments. Recommendations included: at least doubling the number of support medical staff in penitentiary institutions, including nurses on duty; ensuring direct 40 For international calls there are three days a week designated in the N8 establishment. 30